Revocation
Right of withdrawal for consumers and model withdrawal form
Right of withdrawal for consumers in the case of distance contracts and online contracts
Consumers – natural persons who enter into legal transactions for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity – have the right to revoke their contractual declaration under the following conditions:
Cancellation policy for goods that can be sent by parcel
Right of withdrawal
You may revoke this contract within 14 days without giving any reason.
The period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must:
Ramachandran GmbH
Koblenzer Str. 37
53498 Bad Breisig, Germany
Phone: +49 2633 4754447
Phone: +49 2633 4737688
Fax: +49 2633 4752900
Email: info@ramachandran.de
by means of a clear statement (e.g., by letter or email) of your decision to withdraw from the contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the deadline, it is sufficient for you to send the declaration of withdrawal before the deadline expires.
Consequences of revocation
If you cancel the contract, we will reimburse you all payments, including delivery costs (excluding additional costs due to a different delivery method), promptly and at the latest within 14 days from receipt of the cancellation notice.
We will refund you using the same payment method you used for the original transaction, unless expressly agreed otherwise. There will be no additional fees for the refund.
We may refuse to refund until we have received the goods back or until we have received proof of return.
You must return the goods to us no later than 14 days after submitting your cancellation notice. This deadline is met if you send the goods before the expiry of the deadline.
Return costs: You will bear the direct costs of returning the goods.
Loss of value: You are only liable for loss of value resulting from handling that is not necessary to check the quality, properties and functioning of the goods.
Cancellation policy for goods that cannot be sent by parcel
Right of withdrawal
You may revoke this contract within 14 days without giving any reason.
The period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must:
Ramachandran GmbH
Koblenzer Str. 37
53498 Bad Breisig, Germany
Phone: +49 2633 4754447
Phone: +49 2633 4737688
Fax: +49 2633 4752900
Email: info@ramachandran.de
by means of a clear statement (e.g., by letter or email) of your decision to withdraw from the contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the deadline, it is sufficient for you to send the declaration of withdrawal before the deadline expires.
Consequences of revocation
If you cancel the contract, we will reimburse you all payments, including delivery costs (excluding additional costs due to a different delivery method), promptly and at the latest within 14 days from receipt of the cancellation notice.
We will refund you using the same payment method you used for the original transaction, unless expressly agreed otherwise. There will be no additional fees for the refund.
We may refuse to refund until we have received the goods back or until we have received proof of return.
You must return the goods to us no later than 14 days after submitting your cancellation notice. This deadline is met if you send the goods before the expiry of the deadline.
Return costs: You will bear the direct costs of returning the goods, estimated at a maximum of EUR 50.
Loss of value: You are only liable for loss of value resulting from handling that is not necessary to check the quality, properties and functioning of the goods.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To:
Ramachandran GmbH
Koblenzer Str. 37
53498 Bad Breisig, Germany
Email: info@ramachandran.de
I/we () hereby revoke the contract for the purchase of the following goods ()/the provision of the following service (*):
• Ordered on ( )/received on ( ):
• Name of consumer(s):
• Address of the consumer(s):
• Signature of the consumer(s) (only if notification is made on paper):
• Date:
(*) Delete as appropriate
General information on returns
• Please avoid damaging or contaminating the goods.
• If possible, please return the goods in their original packaging with all accessories and packaging components.
• If the original packaging is no longer available, please provide suitable packaging to avoid transport damage.
• If possible, do not return the goods freight collect.
A notice: Compliance with the above points is not a prerequisite for the effective exercise of the right of withdrawal.
Commercial Register: HRB 22600, Koblenz
EORI: DE381957337836860
VAT ID No.: DE276372234